FAQs

Order confirmation receipts will be provided within two business days of receipt of the order.

KIMA offers a variety of packaging types including drums, bags. Package type and size vary by lumber. Minimum order quantities can apply. Please contact your account manager or customer service representative for specifics on the product you wish to purchase.

In order to improve customer service and company responsiveness, KIMA requires each order to meet a minimum value threshold. We encourage our customers to make it a habit to order a minimum order value.

Minimum order amounts vary by business.

Your customer service representative will clarify your order requirements to you.

KIMA accepts orders that do not meet the minimum order amount, but a service fee of $100 will be charged per order.

Cancellations of domestic orders within three days of the scheduled shipment date, and non-domestic orders within ten days of the scheduled shipment date, can cause business problems, so order cancellations are not permitted during this time.

Cancellations of domestic orders within three days of the scheduled shipment date, and non-domestic orders within ten days of the scheduled shipment date, can cause business problems, so order cancellations are not permitted during this time.

KIMA is happy to provide customers with samples of our standard products. You can also contact your account manager or customer service representative to submit a sample request. After requesting a standard sample, it usually takes 48 hours to be able to ship. Non-standard samples may take longer to complete shipment.

As a true partner of customers, KIMA provides customers with customized solutions that can bring great value to the processing process of the product or the product itself. The quality stability of our product ingredients enables our customers to enjoy better product consistency. If you have questions about your order, our staff will work directly with you to resolve your issue. To respond to questions about products or services, please contact your account manager or customer service representative.

An invoice will be sent to you after the goods have been shipped and the amount is based on the price in effect on the date of shipment.

KIMA's preferred method of payment is bank transfer. Please contact your customer service representative for specific information.

This is not a problem. Our experienced technical team and high-tech laboratory are able to check your special requirements, and we can produce different modified cellulose ether products for each different customer. Please contact our sales representatives.

EXW, FOB, CFR, CIF, DDU,DDP

Yes, please send an email to  sales@kimacellulose.com, Our sales representatives will reply you in 24 hours about your requirements.

We can deliver the goods the next day at the soonest, and the latest will not be more than 10 days.

Such a fast delivery time depends on our strong production capacity, which is not affected by the environmental protection and the shutdown, so if you want to find a stable supply of goods to choose us is your right choice!

You can get basic technical information about our products from the Products menu in our website. If you need more information, please kindly contact with our sales representative from the Contact form in our website or kindly send an email to  sales@kimacellulose.com

Yes. we can accept this clause, please inform us formally and confirm the design firstly before production.

Kima Chemical is active in more than 20 different countries and has wide distribution channels via official agents and distributors all over the world. You can get more technical and commercial information from our agents and distributors serving to customers in your country. We can give contact information of our agents after receiving your request and market information.

The total amount should be at least one pallet and we can load 600kg – 1000kg in a pallet depending on the product type. We are not recommending loading less than one pallet because of product safety inside the container. If you need less than these amounts, it’s better to make the delivery with air cargo.

LC At Sight or T/T in advance

We offer 150g free sample for our clients testing.

Our cellulose ethers are certificated by ISO 9001 : 2008 quality standards.·

1. All materials must be tested refers to key specifications before loading.

2. We will keep the retained sample into sample room after load.

3. We keep paper and computer production records.

In general, we are able to make our shipments in 7 -15 days after getting the official order. And it can take about 8 – 30 days depending on the distance and transportation way to arrive to the destination port. These times can show slight variations according to the season and products.

Certainly, we are able to make mix container shipments with our different products in the same container.

Welcome to visit us! Please just contact with our sales representatives for a suitable time arrangement. Then, we can help you to get your visa and hotel bookings. Also, you can contact with our sales representatives in famous exhibitions and meetings conducted in every year such as; European Coating Show, China Coat, Middle East Coating Show, American Coating Show, etc.. However, due to Covid 19 pandemic,it is not so easy to come to China right now, we hope the open world can be recovered soon.

Please contact with our sales representatives within 30 days after the receipt of the products in case of any complaints. For other technical requests, you can contact with us in 7/24.